Those of you who know me from Customer Management IQ or from my writing and speaking know I’m very passionate about social customer support. Over the last three years at my consulting company Artemis I’ve worked with companies such as Verizon Wireless, Newmark Knight Frank Retail and more. I have continued to learn with like-minded individuals serving on board of the Society of Consumer Affairs Professionals (SOCAP). I really love this industry and the people in it. That being said, I’m excited to announce the next chapter of my career. I’m joining Intel as the Digital Support Social Media Program Manager.
Just to tell you a little about Intel, the vision of the company is to create and extend computing technology to connect and enrich the lives of every person on earth. Most of you know Intel as a producer of semiconductor chips–you might not know they also have a variety of other products.
Not only does Intel have a stellar mission, the company has a proven track record of innovation and commitment to its customers. Intel even with 100,000 employees has a forward thinking talent management policy. Intel has a wfw (work from wherever) policy–something very important to me. In addition to this modern approach to work they encourage employees to build their own career paths. During my interview process all of the Intel employees I interviewed with had experience in a variety of departments. Some had MBAs sponsored by Intel, and one was about to embark on their second sabbatical. A sabbatical was something I thought was only offered to tenured university professors–I was wrong!
The company is positioned to become even more successful considering this year’s world smart device market comprises 918 million phones and 191 million tablets in addition to 134 million desktop and 187 million laptop computers, based on IDC estimates. They’ve made recent efforts to move even more into the mobile market. I’m looking forward to contributing to this success by working on the social customer experience of Intel’s community.
What Will I Be Doing?
In my new role as Intel Support’s Social Media Program Manager I will focus on developing and executing short and long-range social media strategies–collaborating with Intel’s internal and external partners to make that happen. I’m looking forward to creating and driving a strategy to provide world class customer support via social media channels for both B2B and B2C audiences.
Additionally I will be doing the following:
- Leading and driving collaboration with Intel’s marketing, IT and customer experience groups to define strategies
- Acting as a “change” agent to define and develop new business processes and capabilities
- Defining roles & responsibilities and oversight of 3rd party resources to implement the Digital Support social media strategy for today and beyond
- Managing operational activities while strengthening customer loyalty and much more!
As I close the chapter of my consulting company Artemis I’m looking forward to this next chapter at Intel. I want to thank all of you who are important to me and have supported me through this journey.